Refund policy
Returns & Refunds Policy
Returns Eligibility
To be eligible for a return, items must be unused, unopened, and in the same condition as received, including original packaging. Proof of purchase is required for all returns.
For hygiene, safety, and regulatory reasons, we are unable to accept returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us via the Contact Us section on our website with your order details. Once approved, return instructions will be provided.
Please note:
-
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
-
We recommend using a tracked service for returns, as we cannot accept responsibility for items lost in transit.
For any questions regarding returns, you may also contact us at:
📧 info@guardianpharmacy.co.nz
Damaged, Faulty, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange an appropriate resolution.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
-
Perishable goods
-
Pharmacist-only or restricted medicines
-
Products that have been opened or used
-
Sale or clearance items
-
Gift cards
If you are unsure whether an item is eligible for return, please contact us before purchasing.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved:
-
Refunds are issued to the original payment method
-
Processing typically occurs within 10 business days
-
Banks and card providers may take additional time to reflect the refund in your account
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 info@guardianpharmacy.co.nz