Frequently Asked Questions – Guardian Pharmacy Online

Is Guardian Pharmacy a legitimate New Zealand pharmacy?

Yes. Guardian Pharmacy is a registered New Zealand pharmacy operating in full compliance with NZ medicines and pharmacy regulations. All orders are reviewed and supplied by qualified pharmacists to ensure safety, accuracy, and professional standards.

Who fulfils my order?

Every online order is handled by our in-house pharmacy team, including registered pharmacists and trained support staff. This ensures products are checked, packed, and dispatched with the same care as an in-store purchase.

How can I get in touch if I need help?

Our team is available to assist with orders, product queries, and general pharmacy questions.
You can contact us by phone or email during business hours and we aim to respond promptly.

Do you deliver within New Zealand?

Yes. We deliver nationwide across New Zealand, including rural areas. All parcels are sent using tracked courier services so you can follow your order from dispatch to delivery.

Do you ship internationally?

Yes, we offer international shipping to many countries. Delivery options vary depending on destination and may include standard air mail, tracked services, or express couriers. Shipping costs are calculated based on destination and parcel weight.

What happens if my order is delayed or doesn’t arrive?

Delivery issues are uncommon, but if something goes wrong in transit, please contact us. Orders are insured while in transit. Once delivery has been confirmed, responsibility transfers to the recipient.

Will I be charged customs fees if I order from overseas?

International customers are responsible for any customs duties, taxes, or import restrictions imposed by their country. We recommend checking local regulations before ordering.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure online payment options. All transactions are processed through trusted, encrypted payment gateways.

Is my personal and payment information secure?

Yes. Guardian Pharmacy uses industry-standard security and encrypted payment processing. We do not store credit card details and do not sell or share customer information with third parties.

How are refunds processed?

If a refund is approved, it is issued back to the original payment method used for the purchase, even though we do not directly access your card details.

Can I modify an order after checkout?

Once an order has been processed, changes cannot be made to the original payment. If needed, you may place a second order and we will combine shipments where possible and refund any excess shipping costs.

Are products shown online kept in stock?

We stock a wide range of pharmacy and healthcare products. While we aim to maintain availability, occasional supply delays may occur. If an item is unavailable, we will contact you with alternatives, estimated arrival times, or refund options.

Can I collect my online order in person?

Guardian Pharmacy does not offer a formal click-and-collect service. However, customers are always welcome to visit our pharmacy stores in person to purchase products, speak with a pharmacist, or receive professional advice during opening hours.

Do you operate multiple pharmacy locations?

Guardian Pharmacy operates from New Zealand and services customers nationwide through our online platform, with orders dispatched via trusted courier partners across the country.

Can I request a product that isn’t listed online?

Yes. If you’re looking for a particular product that isn't listed on our website, contact our team and we’ll advise availability and ordering options.

Can international customers purchase prescription medicines?

No. Prescription medicines can only be supplied within New Zealand and in accordance with NZ law.

Can New Zealand customers order prescription medicines online?

Yes. A valid prescription is required before prescription medicines can be supplied. Prescriptions can be sent directly by your doctor or provided as instructed by our pharmacy team.

Do you offer free shipping?

Yes. Free standard shipping is available on New Zealand orders over $100.
Orders under $100 are charged a flat-rate shipping fee of $5.99.

Additional charges apply for rural delivery, signature-required delivery, or express courier services, where selected.