Terms of service

Terms of Service

Last updated: 02 May 2024

These Terms of Service (“Terms”) govern your access to and use of guardianpharmacy.co.nz (the “Website”) and any products or services provided through it.
The Website is operated by Guardian Pharmacy (“we”, “us”, “our”).

By accessing the Website or purchasing from us, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy.

If you do not agree with these Terms, you must not use this Website or our services.

1. About Guardian Pharmacy

Guardian Pharmacy is a New Zealand-based pharmacy operating in accordance with applicable New Zealand laws and pharmacy regulations. Our online store is provided via a secure third-party e-commerce platform.

2. Eligibility & Use of the Website

By using this Website, you confirm that:

  • You are legally able to enter into binding agreements under New Zealand law; and

  • You will not use the Website or our products for any unlawful or unauthorised purpose.

You must not introduce malicious code, viruses, or interfere with the Website’s security or functionality.

3. Products & Services

  • Some products are available exclusively online and may have limited quantities.

  • Product descriptions, images, and pricing are provided for general guidance and may be updated without notice.

  • We reserve the right to restrict sales by product, quantity, location, or customer where reasonably necessary.

  • Availability of products is not guaranteed.

All purchases are subject to our Returns & Refunds Policy.

4. Orders, Pricing & Payments

  • Prices are subject to change without notice.

  • We may refuse, cancel, or limit any order at our discretion, including where fraud or misuse is suspected.

  • You agree to provide accurate and current billing, shipping, and contact information.

If an order is cancelled or amended, we will attempt to notify you using the contact details provided at checkout.

5. Delivery

Delivery timeframes are estimates only and may vary due to courier delays, stock availability, or external factors.
Shipping terms are outlined in our Shipping Policy.

6. Accuracy of Website Information

While we take reasonable care to ensure accuracy, information on this Website may occasionally contain errors or omissions relating to pricing, availability, or product details.

We reserve the right to correct errors, update information, or cancel orders where necessary, without prior notice.

7. Third-Party Services & Links

This Website may include links to third-party websites or tools. These are provided for convenience only.

We are not responsible for the content, policies, or practices of third-party sites, and you access them at your own risk.

8. User Content & Feedback

If you submit feedback, reviews, suggestions, or other content:

  • You grant us the right to use, reproduce, and publish that content without restriction.

  • You confirm that your content does not infringe third-party rights or contain unlawful material.

We are not obligated to publish or respond to submissions.

9. Personal Information

Any personal information you provide is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

10. Prohibited Conduct

You must not:

  • Use the Website for illegal purposes

  • Infringe intellectual property rights

  • Attempt to gain unauthorised access to systems

  • Upload harmful or misleading content

  • Harvest data or personal information

We may suspend or terminate access if these Terms are breached.

11. Disclaimer

The Website and all products and services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access or that the Website will be error-free.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 where applicable.

12. Limitation of Liability

To the maximum extent permitted by law, Guardian Pharmacy will not be liable for indirect, incidental, or consequential losses arising from your use of the Website or products.

Where liability cannot be excluded, it is limited to the minimum amount required by law.

13. Indemnity

You agree to indemnify and hold Guardian Pharmacy harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the Website.

14. Termination

We may suspend or terminate your access to the Website at any time if these Terms are breached or misuse is suspected.

Termination does not affect obligations incurred prior to termination.

15. Governing Law

These Terms are governed by the laws of New Zealand, and New Zealand courts have exclusive jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

17. Contact Us

If you have questions about these Terms, please contact us:

Guardian Pharmacy
📧 info@guardianpharmacy.co.nz
📍 B2/570 Whangaparaoa Road, Stanmore Bay, Auckland
📞 09 424 2717

Guardian Pharmacy Online Store is operated as a division of Stanmore Bay Pharmacy, a New Zealand-based registered pharmacy.