Privacy policy

Privacy Policy

Guardian Pharmacy (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how information is collected, used, stored, and shared when you visit or make a purchase from guardianpharmacy.co.nz (the “Site”).

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to make a privacy-related complaint, please contact us at:

📧 info@guardianpharmacy.co.nz

What Personal Information We Collect

When you interact with our Site, we may collect personal information that is reasonably necessary to operate our online pharmacy and fulfil your orders.

1. Device & Website Usage Information

Collected automatically when you browse our Site.

Purpose

  • To ensure the Site functions correctly

  • To improve performance, security, and user experience

  • To analyse website traffic and usage patterns

Information may include

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone

  • Pages visited, search terms, and interactions with the Site

How it’s collected

  • Cookies, pixels, log files, and similar technologies

2. Order & Customer Information

Collected when you place an order or contact us.

Purpose

  • To process payments and fulfil orders

  • To arrange delivery

  • To provide invoices, order confirmations, and customer support

  • To prevent fraud and manage risk

Information may include

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

How We Use Your Personal Information

We use personal information to:

  • Process and dispatch orders

  • Communicate with you about purchases or enquiries

  • Provide customer support

  • Improve our products, services, and website

  • Meet legal and regulatory obligations

We do not sell customer data and do not use personal information for unsolicited marketing.

Sharing Personal Information

We only share personal information where necessary to operate our business or comply with the law.

This may include sharing information with:

  • E-commerce and payment providers (such as Shopify and payment gateways)

  • Courier and logistics partners for delivery purposes

  • Regulatory authorities where required by law

All service providers are required to handle your information securely and only for the purpose for which it is shared.

Cookies & Tracking Technologies

Cookies are small data files placed on your device to help websites function properly and improve user experience.

We use cookies to:

  • Enable essential site functionality

  • Remember preferences and settings

  • Analyse website performance and traffic

Some cookies are session-based (expire when you close your browser), while others persist for a set period.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For general information about managing cookies, visit your browser’s help section.

Behavioural Advertising & Analytics

We may use analytics tools (such as Google Analytics) to understand how customers use our Site and improve performance.

You can opt out of Google Analytics tracking by using Google’s opt-out tools if desired.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Meet legal, tax, and regulatory obligations

  • Resolve disputes

You may request deletion of your personal information, subject to legal retention requirements.

Your Rights (New Zealand Privacy Act 2020)

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Make a privacy complaint

To exercise these rights, please contact us using the details above.

Do Not Track Signals

Some browsers allow you to send “Do Not Track” signals. As there is no consistent industry standard for responding to these signals, our Site does not alter data collection practices in response.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Any updates will be published on this page.

Complaints

If you believe your privacy rights have been breached, please contact us first so we can address your concerns. If you are not satisfied, you may also contact the Office of the Privacy Commissioner of New Zealand.